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VictoriaProm.com Customer Q&A

By  Jessica Butler,   posted Aug 16, 2017
Hi my name is Jessica Butler and I wanted to contact you regarding the dress we ordered. The ID of the dress is 28968 and the order number is VPF28968. We had it custom made and filled out the bust, waist, hips, length and the the under bust. The reason why I didn't fill in the armhole sizes and the bicep sizes for the sleeves was because I wanted it to look exactly like the picture. I just wanted to follow up making it very clear that I want it sleeveless like the picture. I am very excited to get the dress and keep me updated with the process.
By  Customer Service Center,   posted Aug 16, 2017
Hi,thank you for your inquiry. Dear Customer, thank you for contacting us, don't worry, the dress is made and designed by ourselves, we will make the dress same as picture, a confirmation has been sent to you. Enjoy your shopping here.
By  Brooklynn,   posted Aug 12, 2017
How do you pay for the idem or idems
By  Customer Service Center,   posted Aug 12, 2017
Hi,thank you for your inquiry. http://www.victoriaprom.com/info/Payment-Guide/ for your reference. Enjoy your shopping here.
By  Paige,   posted Aug 11, 2017
Do you have a sizing chart for this dress? What is your return policy?
By  Customer Service Center,   posted Aug 12, 2017
Hi,thank you for your inquiry. This is our size chart:
http://www.victoriaprom.com/info/Standard-Size-Chart/
If there is no your size, you can choose custom size for your dress.
http://www.victoriaprom.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  alli,   posted Jul 24, 2017
I want to order a dress live in usa how long until i receive it
By  Customer Service Center,   posted Jul 25, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Brittaney,   posted Jul 24, 2017
so i love the dress shown in the picture, but i want it in maroon and im not sure if the entire dress would be maroon (bra and the tulle on top) or if it would just be the under neath part of the dress and the rest (the top part and the seer fabric on the top of the color) black. Also would the beads be maroon or like whats in the picture because they look purple in the picture? Thank you
By  Customer Service Center,   posted Jul 24, 2017
Hi,thank you for your inquiry. Dear, we can make the dress according to your requirements, you just need to add your requirements in the remarking box when you place the order. Enjoy your shopping here.
By  Sharon,   posted Jul 18, 2017
Can you make this dress ivory instead of white and the other color chocolate with chocolate, gold,and silver rhinestones?
By  Customer Service Center,   posted Jul 19, 2017
Hi,thank you for your inquiry. Could you tell me which dress you refer to? Enjoy your shopping here.
By  Vicki Almstrum,   posted Jul 18, 2017
My daughter has a particular style of dress in mind and has found some possibilities on your website. The big issue, especially given that this is mailorder, is figuring out fit. Is there any way to come to a showroom for her to try on the options? We are just down the road in Austin. (We are also on a VERY tight timeline.)
By  Customer Service Center,   posted Jul 19, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Cheryl Hunt,   posted Jul 17, 2017
How would I know if the dresses is in stock? The talioring said 15 days so will it be a month before I receive this dress if so I can't purchase it
By  Customer Service Center,   posted Jul 19, 2017
Hi,thank you for your inquiry. Please check this link: http://www.victoriaprom.com/Prom-Dresses-In-Stock/ All the gowns in stock are from this link. Enjoy your shopping here.
By  KB,   posted Jul 14, 2017
Will this dress be in stock through the next year? I'd like this to be my wedding dress but I'm not getting married for another year, and my measurements might be different by then. If my wedding is fall 2018, am I safe to wait to order until possibly the summer before? Thank you!
By  Customer Service Center,   posted Jul 14, 2017
Hi,thank you for your inquiry. Yes, sure, you can order it next year. Enjoy your shopping here.
By  Ashlyn,   posted Jul 12, 2017
Is there anyway I would be able to see samples of the other colors available? I'm interested in this dress style in gray.
By  Customer Service Center,   posted Jul 12, 2017
Hi,thank you for your inquiry. Dear, all the pictures of the dress are on our website, we are so sorry that we don't have other pictures.

Enjoy your shopping here.

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