Prom Dresses  New customer get US$10 Off
Login / Register    |   Order Tracking   |   Contact Us
 
Currencies :     Wish List (0) Shopping Bag (0)
Home   >   Customer Q&A

VictoriaProm.com Customer Q&A

By  Janice Bennett,   posted Apr 21, 2017
I would like to purchase style #P0664, with no train same hemline and with cap sleeves. Can you make these changes and can it be delivered by May 1?
By  Customer Service Center,   posted Apr 22, 2017
Hi,thank you for your inquiry. Dear, May 1st is too urgent for us to finish the dress, I am so sorry for that.
And we can make the changes, but we can't make you get the dress in time. Enjoy your shopping here.
By  Janice Bennett,   posted Apr 20, 2017
What is the shipping or delivery time?
By  Customer Service Center,   posted Apr 20, 2017
Hi,thank you for your inquiry. We are writing to tell you our processing and shipping time, please refer to the following information:

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Dot,   posted Apr 18, 2017
Hi is the top lace bit of the dress see through? Or does it come lined like in the picture?
By  Customer Service Center,   posted Apr 18, 2017
Hi,thank you for your inquiry. The dress is not see through, it comes lined like picture. Enjoy your shopping here.
By  Dot,   posted Apr 18, 2017
Hi is it possible to get this dress made with out the dip at the top middle bit across the chest going down quite so low?
By  Customer Service Center,   posted Apr 18, 2017
Hi,thank you for your inquiry. Dear, do you mean you want the neck deeper? Enjoy your shopping here.
By  Troy Thomas,   posted Apr 17, 2017
Do you all offer express shipping
By  Customer Service Center,   posted Apr 18, 2017
Hi,thank you for your inquiry. http://www.victoriaprom.com/info/Shipping-Guide/ for your reference. Enjoy your shopping here.
By  Jennifer,   posted Apr 17, 2017
Is there a size chart? So I can get a better idea of how fitted the dress run
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. http://www.victoriaprom.com/info/Standard-Size-Chart/ for your reference. Enjoy your shopping here.
By  Ray,   posted Apr 16, 2017
If the the size didn't fit, can I return the dress back ?
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. Yes, for more details, please refer to http://www.victoriaprom.com/info/Return-Policy/ Enjoy your shopping here.
By  Sandra,   posted Apr 16, 2017
Hello I was wondering if you could help me out and if i could get the whereabouts of my dress and at what time it would approximately arrive VPF28778 - this is the order number 28778 - this is the ID number thank you
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. Dear, so sorry for late reply. As it is busy season, there are so many orders for us to process.
We have been staying up late making all the dresses in time for many days.
Your dress is almost finished, we are trying our best to ship your dress this week, could you tell me when you will need the dress? Enjoy your shopping here.
By  Tonya French,   posted Apr 15, 2017
Why does my invoice say Re Pay Now? My bank shows you have been paid. I'm in a very hard spot. I need this dress by 5-1-17. I would like some confirmation that this is being sent to me .
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. Your payment has been confirmed and your dress is being made.
We sent you a confirmation letter as soon as we get your payment, did you get it? Enjoy your shopping here.
By  Jasmine,   posted Apr 15, 2017
How long does it usual take after you purchase it cause prom is in 2 weeks
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. Glad to receive your inquiry and to thanks for your interest.
We are writing to tell you our processing and shipping time, please refer to the following information:

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

« Previous12345678...129130Next »



Prom Dresses from VICTORIAPROM.com, © 2016 All Rights Reserved.