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VictoriaProm.com Customer Q&A

By  Sha'Rron,   posted Jun 22, 2017
where is this dress being shipped from?
By  Customer Service Center,   posted Jun 23, 2017
Hi,thank you for your inquiry. We ship from China. Enjoy your shopping here.
By  Rita Mercer,   posted Jun 21, 2017
I was looking at a dress on your site. #P3156. Can this dress be ordered without embellishments or different embellishments? Just wondering. Would like to use as a beach wedding dress. please let me know so I will know how to proceed
By  Customer Service Center,   posted Jun 22, 2017
Hi,thank you for your inquiry. Yes, we can make the dress without embellishments, if you want add different embellishments, please tell us, we will see if we can make it. And the dress can be used as a beach wedding dress. Enjoy your shopping here.
By  Robin R Koford,   posted Jun 6, 2017
RE: P0405 Can you shorten a dress? I saw your modification link, but did not see overall length modification as an option. I'm looking for a below the knee / tea-length option.
By  Customer Service Center,   posted Jun 7, 2017
Hi,thank you for your inquiry. If you are worried about the length of the dress, you can note the length you expected(from waist to hem of skirt ) in your order, we can make the dress in the length you want. Enjoy your shopping here.
By  karla,   posted Jun 1, 2017
i am from toronto canada do you do shippings here? and how is the return policy?
By  Customer Service Center,   posted Jun 1, 2017
Hi,thank you for your inquiry. http://www.victoriaprom.com/info/Return-Policy/ for your reference. And we ship to Canada. Enjoy your shopping here.
By  Anne Murrell,   posted May 13, 2017
How do you ship your orders? By mail, by UPS, by FedEx?
By  Customer Service Center,   posted May 14, 2017
Hi,thank you for your inquiry. http://www.victoriaprom.com/info/Shipping-Guide/ for your reference. Enjoy your shopping here.
By  Anne Murrell,   posted May 10, 2017
Can you overnight ship or ship with in 2 days?
By  Customer Service Center,   posted May 11, 2017
Hi,thank you for your inquiry. Sorry, the shipping only takes 2 working days. Enjoy your shopping here.
By  Rebekah,   posted May 5, 2017
If I ordered this dress today. Can you guarantee that I will have it in time?? The ball is on June 10th.
By  Customer Service Center,   posted May 5, 2017
Hi,thank you for your inquiry. We are writing to tell you our processing and shipping time, please refer to the following information:

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Tiana,   posted May 3, 2017
Hello,I was wondering...If it a way to have this dress with cap sleeves with an off the shoulder look
By  Customer Service Center,   posted May 4, 2017
Hi,thank you for your inquiry. Could you please send me a picture of the neckline you want?
And if you want cap sleeves, do you need sequins and crystals on the sleeves? Enjoy your shopping here.
By  Jessica Moreno,   posted May 3, 2017
JUST WANT TO MAKE SURE MY DRESS IS ON SCHEDULE AND WILL BE SHIPPING THE END OF THIS WEEK. CAN I CHANGE TO FASTER SHIPPING IF NECESSARY?
By  Customer Service Center,   posted May 4, 2017
Hi,thank you for your inquiry. Dear, you dress has been shipped out by UPS, you will get it soon. Enjoy your shopping here.
By  Ana,   posted May 1, 2017
Hello my name is Ana and i was wondering if it was possible to have a dress delivered in 3day. i wanted to see if it was possible to have it delivered by April 27,2017
By  Customer Service Center,   posted May 1, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

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