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VictoriaProm.com Customer Q&A

By  Edna Ocampo,   posted Jun 14, 2018
Your ad says you are located in Oceanside. Is it possible to know the address to go to try on the dresses? I am attentive to your prompt response. leave a message. Thanks
By  Customer Service Center,   posted Jun 14, 2018
Hi,thank you for your inquiry. Sorry,we only sell gowns online. Enjoy your shopping here.
By  Angela,   posted May 20, 2018
what is the return policy? If I place a order and the dress does not fix or look good on me can I get a full refund back?
By  Customer Service Center,   posted May 20, 2018
Hi,thank you for your inquiry. Please check this return policy: http://www.victoriaprom.com/info/Return-Policy/ Enjoy your shopping here.
By  Gcook,   posted May 11, 2018
Is it possible to get a dress by the 16th of May. I know this is very short notice and probably next to impossible, but ordered a dress from a different company a month in a half ago and was sent the dress in the wrong color. My granddaughter’s prom is on May 19th. Can you help?
By  Customer Service Center,   posted May 11, 2018
Hi,thank you for your inquiry. I am so sorry time is too urgent and we couldn't finish a dress within just several days. Enjoy your shopping here.
By  Trinity E Brannan,   posted Apr 24, 2018
Hi! Sorry to bother you with another question, but what day of this week do you suppose the dress will be shipped to me? I understand that it can take up to 2-3 week before it is delivered, which is cutting it really close to the event date. Thank you so much!
By  Customer Service Center,   posted Apr 24, 2018
Hi,thank you for your inquiry. Your dress is shipped by UPS, traking number is 1Z001F240475785146, you will get it soon. Enjoy your shopping here.
By  Trinity E Brannan,   posted Apr 22, 2018
Hi! I would just like to know how to cancel an order. I accidentally ordered two of the same dress and I would hope it's possible to have the unpaid one cancelled before it is sent. Also, I want to know when the dress will arrive. The event is coming up very soon and I would like to have it quickly in order to try it on. Thank you!
By  Customer Service Center,   posted Apr 23, 2018
Hi,thank you for your inquiry. Don't worry, the unpaid dress won't be made.

Your dress will be shipped this week, I will send you tracking number once it is shipped. Enjoy your shopping here.

By  Ann Marie Rost,   posted Apr 20, 2018
I am attending a very formal wedding in July and am looking for a gown. You have a lovely pink gown (P2963) I am interested in, but I would want to actually see it. I will be in New Bern for one week starting 4/27/18 - please advise.thanks
By  Customer Service Center,   posted Apr 20, 2018
Hi,thank you for your inquiry. Dear, please check our standard size chart http://www.victoriaprom.com/info/Standard-Size-Chart/, if there is no your size in this chart, you can choose custom size, http://www.victoriaprom.com/info/How-to-Measure/ for your reference.

About the tailoring time, it takes about 15 working days for making it. Enjoy your shopping here.

By  Sharnai,   posted Apr 18, 2018
I am 5'2" and about 120 pounds... Does this dress run big, small or right on? Would a size 4 fit me well? Thanks!
By  Customer Service Center,   posted Apr 19, 2018
Hi,thank you for your inquiry. Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.
Enjoy your shopping here.
By  Lisa Lyytikainen,   posted Apr 17, 2018
Order VPF29143 I need an immediate update on our order. We paid for expedited shipping on April 1st. Tomorrow is the last day for delivery on the expedited shipping. We need this dress delivered absolutely no later than April 19th. Please confirm exact delivery date.
By  Customer Service Center,   posted Apr 17, 2018
Hi,thank you for your inquiry. Your dress is shipped by UPS, here is the tracking number 1Z001F240473742865 Enjoy your shopping here.
By  Lisa,   posted Apr 17, 2018
True that this can be customized for color?
By  Customer Service Center,   posted Apr 17, 2018
Hi,thank you for your inquiry. All our dress can be made in the color you want and custom size. Enjoy your shopping here.
By  Valencia Geneya,   posted Apr 16, 2018
Is this dress in any store
By  Customer Service Center,   posted Apr 16, 2018
Hi,thank you for your inquiry. Sorry, we only sell it online. Enjoy your shopping here.
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