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VictoriaProm.com Customer Q&A

By  Emme,   posted Oct 21, 2017
Hey so the dress, Formal Purple Ball Gowns Long Ruffled Organza Strapless Prom Dress, if i was to buy this would i be able to get the exact colors in the picture, or different shade of purple but exactly like the picture?
By  Customer Service Center,   posted Oct 21, 2017
Hi,thank you for your inquiry. All the gowns are made and designed by ourselves, if you choose color for same as picture, the final dress will be same as picture. Enjoy your shopping here.
By  CHARISSE,   posted Oct 21, 2017
Is this dress made with a bone in it?
By  Customer Service Center,   posted Oct 21, 2017
Hi,thank you for your inquiry. There is built-in bra under the dress. Enjoy your shopping here.
By  CHARISSE FARRIS,   posted Oct 20, 2017
What is the turn around time for the dress if i request Custom?
By  Customer Service Center,   posted Oct 21, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Jen,   posted Oct 18, 2017
What is the measurements for the sizes on this dress? My daughter has a 34.5in bust, 29in waist, and 37in hips. She usually wears a size 4 or 6 is most clothing. What size should I order for style P0246
By  Customer Service Center,   posted Oct 18, 2017
Hi,thank you for your inquiry. Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information. http://www.victoriaprom.com/info/Standard-Size-Chart/ for your reference. Enjoy your shopping here.
By  Courtney,   posted Oct 16, 2017
Is there any way I could get some color samples? I want to make a custom dress, but I'd like to be able to see what the colors would look like before I would order it.
By  Customer Service Center,   posted Oct 18, 2017
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here: via Standard: $25 3-5 working days
                                  via Expedite : $30 1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached, then send back the finished one.
We will mail the swatch you want after we get your payment.
You can pay us directly online here http://www.victoriaprom.com/memberPayDirectly.asp Enjoy your shopping here.
By  Ruby,   posted Oct 14, 2017
Can you make it into a short dress, to around knee high or a bit shorter?
By  Customer Service Center,   posted Oct 14, 2017
Hi,thank you for your inquiry. Sure, please write the length from waist to hem of the skirt in the remarking box when you place the order. Enjoy your shopping here.
By  Danielle Bohanon,   posted Oct 11, 2017
Hey just placed an order an forgot to make a small requirement need red beads instead of the pink ones seen on the actual picture.
By  Customer Service Center,   posted Oct 12, 2017
Hi,thank you for your inquiry. We will use the red beads instead of the pink ones on your dress. Enjoy your shopping here.
By  Karina Rosenfeld,   posted Oct 8, 2017
i want to know when my dress will be arriving
By  Customer Service Center,   posted Oct 8, 2017
Hi,thank you for your inquiry. Dear, your dress will be shipped on October 10th and you can get the dress around October 12nd. Enjoy your shopping here.
By  Beverly,   posted Sep 19, 2017
order # VPF29008 is showing on my tracking. that is not the correct order #. I tried to put that through but it kept deleting the expedited shipping. I did not pay for the order. Just remove VPF29008 please. That is a duplicate. I paid for the correct order which is VPF29009 but it would not subtract the $10 coupon.
By  Customer Service Center,   posted Sep 20, 2017
Hi,thank you for your inquiry. We will process the 10 dollars refund. Enjoy your shopping here.
By  Beverly Ashton,   posted Sep 18, 2017
How much extra is it to add padding to the bust?
By  Customer Service Center,   posted Sep 18, 2017
Hi,thank you for your inquiry. All the gowns are with built-in bra. Enjoy your shopping here.
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