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VictoriaProm.com Customer Q&A

By  Lahna,   posted Jul 28, 2018
Hello, does this dress come in burgundy? Or silver? Thanks
By  Customer Service Center,   posted Jul 29, 2018
Hi,thank you for your inquiry. For some colors, we don't have accurate names. However, all the dresses can be made in the color you want. Enjoy your shopping here.
By  Linda,   posted Jul 25, 2018
Can this dress be made with white upper and navy blue skirt? I am 5'10 and wear a US 18.
By  Customer Service Center,   posted Jul 26, 2018
Hi,thank you for your inquiry. Yes, you just write your requirements in the remarking box when you place the order. For the size, please check our standard size chart: http://www.victoriaprom.com/info/Standard-Size-Chart/,
if there is no your size, you can choose custom size for the dress. Enjoy your shopping here.
By  Caroline,   posted Jun 20, 2018
Is there any way to see the color options?
By  Customer Service Center,   posted Jun 20, 2018
Hi,thank you for your inquiry. Sorry, all the pictures are on our website, but all our gowns can be made in the color you want. Enjoy your shopping here.
By  Edna Ocampo,   posted Jun 14, 2018
Your ad says you are located in Oceanside. Is it possible to know the address to go to try on the dresses? I am attentive to your prompt response. leave a message. Thanks
By  Customer Service Center,   posted Jun 14, 2018
Hi,thank you for your inquiry. Sorry,we only sell gowns online. Enjoy your shopping here.
By  Angela,   posted May 20, 2018
what is the return policy? If I place a order and the dress does not fix or look good on me can I get a full refund back?
By  Customer Service Center,   posted May 20, 2018
Hi,thank you for your inquiry. Please check this return policy: http://www.victoriaprom.com/info/Return-Policy/ Enjoy your shopping here.
By  Gcook,   posted May 11, 2018
Is it possible to get a dress by the 16th of May. I know this is very short notice and probably next to impossible, but ordered a dress from a different company a month in a half ago and was sent the dress in the wrong color. My granddaughter’s prom is on May 19th. Can you help?
By  Customer Service Center,   posted May 11, 2018
Hi,thank you for your inquiry. I am so sorry time is too urgent and we couldn't finish a dress within just several days. Enjoy your shopping here.
By  Trinity E Brannan,   posted Apr 24, 2018
Hi! Sorry to bother you with another question, but what day of this week do you suppose the dress will be shipped to me? I understand that it can take up to 2-3 week before it is delivered, which is cutting it really close to the event date. Thank you so much!
By  Customer Service Center,   posted Apr 24, 2018
Hi,thank you for your inquiry. Your dress is shipped by UPS, traking number is 1Z001F240475785146, you will get it soon. Enjoy your shopping here.
By  Trinity E Brannan,   posted Apr 22, 2018
Hi! I would just like to know how to cancel an order. I accidentally ordered two of the same dress and I would hope it's possible to have the unpaid one cancelled before it is sent. Also, I want to know when the dress will arrive. The event is coming up very soon and I would like to have it quickly in order to try it on. Thank you!
By  Customer Service Center,   posted Apr 23, 2018
Hi,thank you for your inquiry. Don't worry, the unpaid dress won't be made.

Your dress will be shipped this week, I will send you tracking number once it is shipped. Enjoy your shopping here.

By  Ann Marie Rost,   posted Apr 20, 2018
I am attending a very formal wedding in July and am looking for a gown. You have a lovely pink gown (P2963) I am interested in, but I would want to actually see it. I will be in New Bern for one week starting 4/27/18 - please advise.thanks
By  Customer Service Center,   posted Apr 20, 2018
Hi,thank you for your inquiry. Dear, please check our standard size chart http://www.victoriaprom.com/info/Standard-Size-Chart/, if there is no your size in this chart, you can choose custom size, http://www.victoriaprom.com/info/How-to-Measure/ for your reference.

About the tailoring time, it takes about 15 working days for making it. Enjoy your shopping here.

By  Sharnai,   posted Apr 18, 2018
I am 5'2" and about 120 pounds... Does this dress run big, small or right on? Would a size 4 fit me well? Thanks!
By  Customer Service Center,   posted Apr 19, 2018
Hi,thank you for your inquiry. Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.
Enjoy your shopping here.
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