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Dear Customers,
We will have China New Year holiday from 10th Feb to 25th Feb. But do not worry, you can still order. For In-Stock Order, we will ship the dresses immediately after the holiday! For Rush Order and Regular Order, the the delivery date will be postponed accordingly! Thank you so much for your kind understanding!
Best Regards
Customer Service Center
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VictoriaProm.com Customer Q&A

By  marilyn,   posted Jan 12, 2018
were in erie are you located in
By  Customer Service Center,   posted Jan 13, 2018
Hi,thank you for your inquiry. We are located in China. Enjoy your shopping here.
By  sequi,   posted Jan 9, 2018
Is there a way to see the colour of the dress. You have a lot of selections so i was just wondering if i was able to see the options.
By  Customer Service Center,   posted Jan 10, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.victoriaprom.com/memberPayDirectly.asp

Enjoy your shopping here.

By  Zuzu ali,   posted Jan 4, 2018
Where your location?
By  Customer Service Center,   posted Jan 4, 2018
Hi,thank you for your inquiry. We are in China and only sell gowns online. Enjoy your shopping here.
By  kaysi,   posted Dec 29, 2017
i want this dress by jan 10th are there any holidays right now and if i order will it be shipped out right away and in time? i cant afford to buy another dress for my event so need it ontime. is this possible or not enough time?
By  Customer Service Center,   posted Dec 30, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Ida,   posted Dec 8, 2017
I need a petite floor-length dress delivered before December 13. If I pay expedited shipping, can it be delivered before then? I need to know before I place my order. Thank you.
By  Customer Service Center,   posted Dec 8, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Cathy Burger,   posted Dec 6, 2017
Do you have a store to visit? on-line only? what is the time to receive the dress? Thank you, Cathy
By  Customer Service Center,   posted Dec 6, 2017
Hi,thank you for your inquiry. We only sell gowns online.

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Gladys,   posted Dec 2, 2017
Hello, I would like to order this dress and will measure myself tonight. If I place the order tonight, when will it arrive if I do a rush? Thank you, Gladys
By  Customer Service Center,   posted Dec 2, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Bobbie,   posted Nov 26, 2017
I'm 5'7 150lbs and a 36 b so what size should I order?
By  Customer Service Center,   posted Nov 26, 2017
Hi,thank you for your inquiry. If you can't find your size in our standard size chart, http://www.victoriaprom.com/info/Standard-Size-Chart/, please choose custom size, then the dress will fit you, http://www.victoriaprom.com/info/How-to-Measure/ for your reference. Enjoy your shopping here.
By  Carol,   posted Nov 23, 2017
Good Morning, I placed an order for a dress on the 5th of November, 2017. My order number is VPF29046. Can you please inform me when the order will be shipped from your office as I have an event soon.
By  Customer Service Center,   posted Nov 23, 2017
Hi,thank you for your inquiry. It was shipped today by FEDEX, tracking number is 744432792141 Enjoy your shopping here.
By  Mary-Ann Langley,   posted Nov 22, 2017
Hello, Just following up on my order as it still says "Processing". Tracking # is VPF29051. I ordered this Style#P1878 Size 2 in White on November 7th. Could you please let me know when this item will be shipped out and received by me. Thanks
By  Customer Service Center,   posted Nov 22, 2017
Hi,thank you for your inquiry. Dear, it takes 15 working days for making your dress, the estimated shipping time is around November 27th, we will inform the tracking number once it is shipped. Enjoy your shopping here.
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